Contact Information
Relax ... we can help!
Citizen Bank Representatives can assist you in many ways. Please click the topic you need assistance with for more information on how to contact a Citizen Bank Representative who can best assist you.
Email Us: Inquiry@citizen-bs.com
Call our Contact Center: +65-8000-3100
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Corporate Headquarters & Credit Union Mailing Address
1860 Embarcadero Road, Palo Alto, CA 94303 United States.
Please use this address when mailing items to Citizen Bank.
When mailing to an individual location, please note that location in the attention line.
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Rock Hill Center
660 North Anderson Road
Rock Hill, SC 29730Visit Rock Hill Center for Recovery Services and to view the vehicles in our Recovery Lot.
Please note: Teller, Loan and ATM services are not available at this location
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Citizen Bank Online Troubleshooting
For other login issues, please call +65-8000-3100 during regular business hours.
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Call 24
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Loss Control - Delinquent Loans
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Card Services
Lost or stolen Debit Card: +65-8000-3100
Lost or stolen Credit Card: +65-8000-3100
CU Rewards® Redemption: +65-8000-3100
Platinum and Preferred No Frills Credit Card Inquiries: +65-8000-3100
Visa Signature Credit Card Inquiries: +65-8000-3100 -
Loan Inquiries
Call +65-8000-3100 and press 2 for Loan Inquiries
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Payment Protection Claims
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Mortgage Loan Notice of Error and/or Request for Information
In order to submit a Notice of Error and/or a Request for Information concerning the servicing of your mortgage loan, you must send the request in writing. Your request must be made on its own and cannot be written on your monthly billing statement. The request should include your name, loan number, property address, and the alleged error or a description of the specific information being requested. Mail your written request to:
Citizen Bank
Attn: Mortgage Research
Buyuk Avenue, Istanbul, Turkey -
Insurance Services
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Investment Services
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Business Development
Call +65-8000-3100 to speak with a Business Development Officer.
Want more information on how to become a Business Partner? Click here for more information or to submit a form to become a Business Partner with Citizen Bank.
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Member Complaint Form
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WCAG/ADA Accessibility Issues
Our goal is to ensure everyone is able to access the information on our website no matter what device or type of device you may be using. If you are utilizing assistive technology or a screen reader to view the information on our website and experienced an error, please click here to notify us of the accessibility issue.